Frequently asked questions

Is the cost of physiotherapy covered by animal health insurance?

Many insurance companies will reimburse costs for veterinary physiotherapy, but you are advised to check with them prior to making an appointment. If you are wishing to claim your treatment fees back through your insurance, you must pay us in full and we will issue you an invoice/receipt for you to submit to your insurance company for reimbursement.

What are your payment terms?

Payment for a treatment can be made by BACS prior to your consultation (please ask for account details) or in cash on the day. Payment should be made in full as we do not offer credit or finance agreements. We do not accept cheques as a method of payment.

What should I do if I can’t attend my physiotherapy appointment for any reason?

Please contact us to inform us that you need to cancel or change your appointment as soon as you know. We do not normally charge for cancellations when we receive more than 24 hours’ notice, but please tell us as soon as possible and do not wait until the day before if you can inform us sooner, as we may be able to offer your appointment to another animal. A cancellation fee of 100% of the cost of the assessment is payable where less than 24 hours’ notice is given or where you miss your scheduled treatment slot without notifying us prior.

How many treatment sessions will my animal need?

Treatment programmes are designed to your individual animal’s needs. Frequency of sessions will depend on your animal’s condition and presentation. You will be fully informed as to the expectations with treatment and recovery time expected and also how you may be able to assist your animals’ recovery with an exercise programme.

What does the assessment involve?

At your first appointment, we will talk through the history and daily routine to fully understand the nature of the complaint. Your animal will then be assessed by way of a gait analysis and palpitation assessment. At the end of this appointment, we will discuss our findings and advise on the most suitable course of action.

Do I need a veterinary referral prior to my animal having physiotherapy treatment?

Yes. It is a legal requirement under sections 19 and 20 of the Veterinary Surgeons’ Act 1966 that veterinary permission is given before an animal can be treated. Please here to download our veterinary physiotherapy consent form; which is to be completed by your vet prior to the commencement of any treatment.

Why should I choose Hillfoot Veterinary Physiotherapy?

Hillfoot Veterinary Physiotherapy is founded and run by Charlotte Finney who is a fully qualified and insured veterinary physiotherapist. Charlotte is a member of IRVAP (The Institute of Registered Veterinary and Animal Physiotherapists)

How will physiotherapy help my animal?

Physiotherapy is a holistic therapy; with a wide variety of therapy options to enhance recovery, rehabilitation and performance, providing an increased quality of life. Here at Hillfoot Veterinary Physiotherapy, we look at the whole picture to provide the best possible outcome for your animal, keeping it healthy, happy and functioning to its best.

How do I know if my animal needs physiotherapy?

Veterinary physiotherapy should form a part of your animal’s regular maintenance programme, to keep them comfortable and in the best possible shape. However, a change in your animal’s behaviour or a reduction in performance may be an indication that there is a problem.